Once again, The Hospitality Career Institute of Northampton Community College is partnering with the Lehigh Valley Convention and Visitors Bureau to offer Destination Lehigh Valley. This very popular visitor service training program is designed to enhance the skills of your employees who come in direct contact with your customers. This course, held in 3 half day sessions, will educate front line staff on the importance of the service they offer and the image they portray of Lehigh Valley.
Who should attend?
Front Desk Staff, Retail Associates, Wait Staff, Attraction Employees, Bellmen & Van Drivers, Parking Enforcement Officers… anyone who comes in contact with the general public and visitors.
Why should you enroll your staff?
To improve guest satisfaction which generates repeat business, and to increase staff development through continuing education.
What's it going to cost me?
Just $35 per associate includes continental breakfasts, Lehigh Valley tour, lunch following the tour, graduation certificate, classroom materials and handouts.
When and where are the sessions?
Wednesday, November 4 and November 11, 2009 9am-12:00pm
November 18, 2009 8:30am-1:00pm
NCC Fowler Family Southside Center
Course Code: HCI-1004-Q2
How do we register?
Just follow the link below:
IF YOU HAVE ANY ADDITIONAL QUESTIONS ABOUT THIS VERY IMPORTANT TRAINING PROGRAM, PLEASE FEEL FREE TO CONTACT ME!
Director of Member Relations
Lehigh Valley Convention and Visitors Bureau
840 Hamilton Street
Allentown, PA 18101