Guest blog from Carol Ritter of CarolTalks.com
The beeping, because someone didn’t step on the gas fast enough at a stop light, the rudeness because you asked a question in a department store, the blaming of everyone else because you forgot to get coffee for a new customer in your restaurant, and believe it or not this week, right here in the Lehigh Valley, I was purchasing salt for my driveway and the clerk not only swore at the cash register, but she said “I have had it with the &%$*#@ bosses not listening to me, this place #$%&*@!! OMG, OMG, OMG I looked on with surprise and embarrassment.
Could this be your employee?
Everyone says it, but it’s true, it’s all about leadership, leadership, leadership. Your staff will take the lead from you. It’s time to RECHARGE your Customer Service and RECHARGE your business. It’s time to plan for the new year and directly marry your training, your plan and your ideas for bringing in more revenue.
Today’s High IMPACT leaders have a few necessary behaviors....
1. They always tell the truth.
2. They take care of people - no matter what you are in the people business
3. They have a courageous spirit and have BIG dreams.
4. Excellence is preferred over perfection.
5. They commit to life-long learning for themselves and their staff.
2014 is just around the corner. How about we commit together to increasing revenue, signing up for educational sessions, paying more attention to our people and sharing more information with staff?
Remember the saying, “When momma’s happy, everyone’s happy?” That could apply to your staff, if you expect excellence and outstanding customer service it’s your job to create an atmosphere of happiness in 2014.
RECHARGE YOURSELF, RECHARGE YOUR STAFF and you will RECHARGE your REVENUE
To learn more about RECHARGING UR BIZ email me at firstname.lastname@example.org Happy New Year.
Carol S. Ritter, Motivational Speaker
Results Only Business Coach & Featured Writer
Watch for my new website launch coming soon.
Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country. Carol’s creative leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 email@example.com Like Carol on Facebook at Caroltalks and CarolCoaches! Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia