Thursday, December 26, 2013

Grow UR Biz - Ring in the New Year with RECHARGE

Guest blog from Carol Ritter of CarolTalks.com 

The beeping, because someone didn’t step on the gas fast enough at a stop light, the rudeness because you asked a question in a department store, the blaming of everyone else because you forgot to get coffee for a new customer in your restaurant, and believe it or not this week, right here in the Lehigh Valley, I was purchasing salt for my driveway and the clerk not only swore at the cash register, but she said “I have had it with the &%$*#@ bosses not listening to me, this place #$%&*@!!  OMG, OMG, OMG I looked on with surprise and embarrassment.
Could this be your employee? 
Everyone says it, but it’s true, it’s all about leadership, leadership, leadership.  Your staff will take the lead from you.  It’s time to RECHARGE your Customer Service and RECHARGE your business.  It’s time to plan for the new year and directly marry your training, your plan and your ideas for bringing in more revenue. 
Today’s High IMPACT leaders have a few necessary behaviors....
1.   They always tell the truth.
2.   They take care of people - no matter what you are in the people business
3.   They have a courageous spirit and have BIG dreams.
4.   Excellence is preferred over perfection.
5.   They commit to life-long learning for themselves and their staff.
2014 is just around the corner.  How about we commit together to increasing revenue, signing up for educational sessions, paying more attention to our people and sharing more information with staff?
Remember the saying, “When momma’s happy, everyone’s happy?” That could apply to your staff, if you expect excellence and outstanding customer service it’s your job to create an atmosphere of happiness in 2014. 
RECHARGE YOURSELF, RECHARGE YOUR STAFF and you will RECHARGE your REVENUE
To learn more about RECHARGING UR BIZ email me at tellkids@aol.com Happy New Year. 
Carol S. Ritter, Motivational Speaker 
Results Only Business Coach & Featured Writer
610-442-4545 
 
Watch for my new website launch coming soon.


Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

Wednesday, December 18, 2013

Celebrate New Year’s Eve at Allentown Comfort Suites and Linx Restaurant & Pub

Celebrate New Year’s Eve at Allentown Comfort Suites and Linx Restaurant & Pub on Tuesday, December 31, 2013

Ring in the New Year right with a night of fantastic food, drinks, music, and dancing with friends!

Featuring:
3 Hour Open Bar from 6:30 pm – 9:30 pm
Hours d’oeuvres’ from 7:00 pm – 8:00 pm
Dinner Buffet from 8:15 pm – 9:45 pm
Live DJ all night
Champagne Toast with Party Favors
Dessert & Continental Breakfast at Midnight
Overnight Accommodations at Comfort Suites

All this is yours for just $115.00 per person
*Based on Double Occupancy
Reservations Required

Please Call Sarah Keppel at the Allentown Comfort Suites at 610-437-9100 ext. 500 or email skeppel@jghco.com for reservations! Late check out available upon request. Must be 21 Years of Age.

Tuesday, December 17, 2013

Are You Warming Up for Success? Words of Wisdom from the 10th Annual PA Women’s Conference

Are You Warming Up for Success? Words of Wisdom from the 10th Annual PA Women’s Conference

By Kayte Connelly, CCT

In early November 7,000 women , with a few brave men sprinkled in, attended the 10th Annual Pennsylvania Women’s Conference in the Philadelphia Convention Center.

Representatives from all aspects of the community enjoyed great speakers including Madeline Albright, Hillary Clinton and a host of smaller break-out seminars to support their forward growth.

There was a Career Corner, where resumes could be dissected, a coaching corner, where more than 200 individuals enjoyed 20 minute speed sessions and an exhibit floor.

Here are some of the more poignant remarks with”how to’s” from two of the outstanding speakers. These words of wisdom are timeless.

Named the “last honest analyst” by Fortune Magazine, Sally Krawchek strongly urged women to recognize the moment; that “you are the only one that can make the decision that your life, your workplace, or your relationships are no longer acceptable.”  And when you make that decision, “what will you do about it?”

She offered a variety of tips surrounding choices and moving your career forward.

1. If it comes down to making an ethical decision or losing your job, remember that you have to look yourself in the mirror every morning.

2. Find a sponsor – a super mentor who will take responsibility for you and offer you guidance throughout your career.

3. Become a master networker.  She gave the example of an organization she belongs to, 85 Broads, a global women’s network.

4. Honor diversity.  A homogenous world makes for a sour taste.  Look around and be purposeful in your selection of friends and advisors.

5. Don’t be a weeble wobbler. Recognize the gifts that you’ve been given. Make the decision to embrace the power of gratefulness and integrate it into your daily mission.

Judge Glenda Hatchett, host and star of “Judge Hatchett,” best-selling author and formerly, the highest-ranking woman of color worldwide at Delta Air Lines made a return appearance being the highest requested speaker in the history of the Conference. Highlights from her presentation were focused on three themes: the first, focusing on our daily lives, she advised that we “always act with the utmost integrity” and to recognize that “your word is your bond.”  Act as if your parents are watching and act upon what you state.

Secondly, she implored, “How dare we not claim our destiny and dreams?”

1. What is it that you have always wanted to do, but you haven’t done it?  Why not?

2. There is no such thing as failure: we are only warming up for our success.

 Finally, after telling an emotionally-charged story about her past, she implored attendees to take charge of their own lives.  “Go through your story.  Find the pages you don’t like and tear them up.  There is no such thing as failure – you are just warming up for success. Write your OWN story for your future and live it.”

Perhaps, the greatest take-away from attending functions like this is that of a commitment to lifelong learning.  You never have it all figured out. If you think you do, your spirit is dead.  Make it part of your ongoing plan to participate in great events where you can be motivated to BE more.  Then, take the messages and DO something about it.

About the Author 

Kayte Connelly, Best Principled Solutions LLC, is an award-winning author, leadership coach, and organizational development consultant specializing in personal, professional and community leadership. She facilitates corporate retreats and conversations with dissimilar parties and helps individuals and organizations identify and eliminate what stands between themselves and their goals. The Greater Lehigh Valley Consortium is a partnership established with leadership providers throughout the Lehigh Valley. Steadfast and earnest, we are a think-tank of like-minded individuals. We provide enriched customized services that are designed to create and sustain generations of leaders for our community and elsewhere, based on research and global development. Please “like” us at www.facebook.com/GLVLC or www.facebook.com/BestPrincipledSolutions. Call  484.769.2327   for more information on how your company could become more collaborative, flexible, imaginative, innovative and/or discover your “edge.”


Monday, December 16, 2013

Growing Your Biz in 2013 - It's the Holiday Season

Guest blog post from Carol Ritter of CarolTalks.com

It’s the Holiday Season! Did you know that an unknown by the name of Tito Beveridge (real name) is the owner and founder of Tito's Handmade Vodka.  He DREAMED of  creating his own distillery and making several different kinds of whiskey.  One day he went to the liquor store and asked the salesmen, “What is the most popular liquor?”  He replied,  “Vodka, and if you can make a vodka that is smooth enough to drink straight you will have a gold mine.  Don’t make whiskey.”  So, he began to make handmade, flavored vodka for his friends and family for the Holiday Season. He finally found the perfect taste but in came the naysayers. You will never be allowed to be the first distillery in Texas, you will never get permits, you will never get a distributorship.

Tito, like any entrepreneur, didn't listen to the naysayers.  He continued his mission to make the World’s Best Vodka.

Here’s his Secret Sauce...

Today, it’s the oldest legal distillery in Texas
It’s gluten free- made 100% out of corn
It won double gold medals at the World Spirits Competition
Texas Magazine says it’s ‘luxuriously smooth’
Wall Street Journal says it’s ‘America’s first craft sipping vodka’
It’s distilled six times
Tito built a word of mouth business all over the United States
He’s charitable and has a dog rescue in Austin
Tito is the sole proprietor of the company and has no plans to go public.
and it’s MADE IN THE USA

And his motto is, ‘If you like Tito’s tell 20 of your friends and when you go into a restaurant and they don’t have it, ask the manager to get it.’

He literally tells his customers what to do if they can’t buy it.  What a marketing strategy!

Do you have a DREAM?  Well, it’s the HOLIDAY SEASON and you are about to say good-bye to 2013.  Maybe it’s time to ignore the naysayers and make it the best Holiday Season ever, take your entrepreneurial spirit and start that business you have always dreamed of starting.  Have a Wonderful Holiday!

Carol S. Ritter, Motivational Speaker 
Results Only Business Coach & Featured Writer
www.caroltalks.com
610-442-4545
www.youtube.com/caroltalks
https://www.facebook.com/pages/CarolCoaches/194664211990
https://www.facebook.com/Caroltalkscom
 
Watch for my new website launch coming soon.

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND BETTER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

Is the Latino Community Getting Its Piece of the Economic Pie? Business Matters 12/16

Is the Latino Community Getting Its Piece of the Economic Pie?


Tune-in tonight with Business Matters host Tony Iannelli and special guests discussing the hot-button topics currently being addressed in the Latino Lehigh Valley business community. 

Is the Lehigh Valley community one that actively promotes intercultural understanding and embraces economic opportunity among all cultures? 

Is stereotyping of members in the Latino communities increasing or decreasing? 

Is the language barrier becoming more prominent or are the walls beginning to come down? 

Tonight’s show is a “DON’T MISS” that also explores Latino perspective on politics and economics both locally and nationally. 

Make sure to watch WFMZ at 7:30 p.m. tonight! 

With special guests:

Julio Guridy, Allentown City Council
Olga Negron, Office of Rep. Samuelson
Maria Montero, Governor's Advisory Commission on Latino Affairs
Rafael Collazo, National Council of La Raza
Carmen Toro, Beauty Alibi
Juan P. Camacho, Esq., Fries Law Office

Friday, December 13, 2013

Guest Blog Post - Deer Management Cycle

"Deer Management Cycle"
Guest blog post by Jenn Stumer, Appalachian Creations

     Did you know that you can manage deer damage to your landscape and ornamentals by learning about their biological life cycle?  This cycle affects their feeding habits which in turn could change how you protect your landscape.  Here’s what you need to know:

Early Fall – The shortening days trigger certain hormones in the deer.  Bucks tend to rub the bark of the tree with their antlers to help remove the velvet from them.  You might want to protect your smaller trees from buck rubs by placing tree guards around the trunks.  The deer are more attracted to the fruits and nuts that fall from the trees at this time of year, but they may still attack your perennials and shrubs.  Spraying them with deer repellent will help.  You can also put up seasonal fencing which is a mesh type with squares of 2-by-2 inches usually made of strong plastic. 

Late Fall – The deer are concentrating more on the breeding game and still sticking mostly to the fruits and nuts.  However, as the frost begins to kill off most of the perennials and the deciduous shrub and trees drop their leaves, the deer will graze turfgrass and woody trees and shrubs.  Turfgrass damage will be nominal, but you should make sure to spray your trees and shrubs with deer repellent. 

Winter – The deer’s metabolism slows down and they become less active.  They will continue to eat woody trees and shrubs and graze turfgrass where they can.  It is safe to remove the tree guards from your small trees.

Spring – Food intake is at its highest in the spring.  Most of the females are giving birth and the doe needs to eat up to ten pounds daily.  They will come after your tender perennial shoots, bulbs, and emerging woody shoots, flowers and buds.  Be sure to spray all of these things with deer repellent to protect them and leave your seasonal fencing up till mid May (after the bulbs are done.)

Summer – The fawns are growing and will raid your landscape as often as they can.  They love your perennials and will probably eat your lush tree and shrub growth.  It is a good idea to keep applying the deer repellent spray to keep the deer away from your landscape.

          Now that you have a bit of knowledge about how the deer’s life cycle can affect your landscape, be sure to take whatever protective measures you deem necessary.


Thursday, December 12, 2013

Express Business Center is Hiring! Digital Press Operator opening

EBC is hiring, we are seeking for a digital press operator. Please send your resume to murtaza@ebclv.com.

JOB DESCRIPTION – DIGITAL PRESS OPERATOR

The digital press Operator prepares and operates the Igen Xerox equipment by reviewing job specifications, making equipment adjustments and performing ongoing quality checks to produce quality forms which meet internal standards and customer needs.

Operate high resolution Igen imaging equipment along with other digital equipment as needed. Program and prepare jobs for printing. Maintain daily print job production logs and daily delivery manifests. Setup, program and release jobs from print queue. Adjust image position. Color quality and resolution, perforations and folds on paper, etc. Monitor quality of job output for correctness and image quality. Monitor supplies such as ink, chemical solutions, blankets and rollers, paper, tabs, and other items as needed.

Requires excellent knowledge of digital print equipment set up, adjustment, operating procedures, and a corresponding level of skill to set up, operate, and adjust the equipment. Able to set up, operate, and adjust the equipment, and in addition, diagnose, solve, and correct operating problems affecting the quality and timeliness of the service or product or function. Requires knowledge of color theory and ability to make adjustments and color corrections when operating the equipment to produce the imaging to customer specifications. Good knowledge of file manipulation and file formats for digital print. Good knowledge and ability to set up feed rollers, tensioning, timing and in-line finishing per job specifications. May instruct junior level operators how to complete the required corrective adjustment. Typically, corrective adjustments performed require the operator to consider the symptom(s), possible causes and remedies.

Job Responsibilities:
* Operating various imaging equipment using densitometers, align gauges to produce a high quality imaged product that meets job specifications. Igen experience required, Igen 4 experience preferred.
* Preparing for the job run time by reviewing the job specifications and making adjustments to the equipment to provide a sample of the finished product.
* Reviewing the sample form with the supervisor using equipment checklists to ensure that it meets all job specifications and quality requirements.
* Refilling paper trays on Xerox equipment to keep the job running efficiently and on time.
* Visually inspecting and color matching the forms to samples throughout run time to ensure that they meet job specifications and quality standards.
* Adhering to all SOP standards.
* Other duties as assigned.

Required Skills:
Igen experience required, Igen 4 experience preferred. Igen certification preferred or equivalent years of experienced. Good mathematical and mechanical problem solving skills. Lifting up to 50 lbs, 4-6 hours, walking/standing, 6-7 hours, bending/stooping, 2-3 hours. Ability to read and understand job specifications, printing procedures, quality control procedures, and finishing operations. Excellent communication skills, both oral and written, with the ability to communicate with all levels including management, supervisors, technicians, project managers, and other operators. Excellent understanding of appropriate electronic imaging terminology is imperative for effective communication. Know and understand the imaging systems for Xerox preventive maintenance on the imaging equipment. Operator should be able to determine the extent of a problem, using the check sheets and know whether to notify a technician. Must work well in a team oriented environment.

Required Experience: 
High school diploma, GED, or equivalent experience in the print industry required.

Tonight at the Roxy - Free Holiday Movie and Mixer

 Free Holiday Movie and Mixer!
Thursday, December 12, 2013

Roxy Theatre, Northampton
Mixer ~ 6 p.m. to 7 p.m. ~  Networking and Festive Treats!
7:30 p.m. Movie Begins

Please r.s.v.p. by Monday, December 9th to caseyf@lehighvalleychamber.org  
…or www.lehighvalleychamber.org

The Northampton Area Chamber of Commerce invites you and a guest to attend a free screening of…



As your admission, please bring a non-perishable item, canned good or cash donation to help stock the Northampton Area Food Bank.

***Seating is limited to first come, first served***


Tuesday, December 10, 2013

State of Lehigh Valley: Community Trends at a Glance on March 14, 2014

SAVE THE DATE!  Join fellow business and community leaders for the 4th annual breakfast and presentation of the State of Lehigh Valley: Community Trends at a Glance at 7:30 a.m. on Friday, March 14th at DeSales University. 



Hear about regional quality of life issues and discuss opportunities for collaborative action.  Registration opens February 1st at www.lvaic.org.  

Sponsorships available by contacting SOLVsponsorship@lvaic.org.  Brought to you by the Lehigh Valley Association of Independent Colleges and the Lehigh Valley Research Consortium (www.lehighvalleyresearch.org).

Monday, December 9, 2013

Tonight on Business Matters: Arab-American Youth - Losing Heritage?



Tune-in tonight to Business Matters with host Tony Iannelli and four special guests discussing generational perspective on Arab-American culture in America. 

Do Arab-Americans dissociate themselves from their roots for fear of misperception of culture and heritage?

Are Arab-American generations vastly different as our world’s global interconnectedness becomes more pronounced? 

What are the challenges Arab cultures still face today adjusting to American culture? 

With special guests:
*Sandra Soliman, The Chamber
*Mohamed Hagag, Northampton County Community College
*Mohamed Hasan Raj Mohamed, Cedar Crest College
*Tony ElChaar, Chaar

Watch WFMZ tonight at 7:30 for the show!

Thursday, December 5, 2013

Growing Your Biz in 2013 - Gracias

Guest blog post from Carol Ritter of CarolTalks.com

Thanksgiving, in 1621, the Plymouth colonists and Wampanoag Indians shared an autumn harvest feast that is acknowledged today as one of the first Thanksgiving celebrations in the colonies. For more than two centuries, days of thanksgiving were celebrated by individual colonies and states. It wasn't until 1863, in the midst of the Civil War, that President Abraham Lincoln proclaimed a national Thanksgiving Day to be held each November. 
I was thinking--How do you give thanks to your customers?
Bill Marriott’s dad, founder of Marriott Hotels spent about 75 percent of his time out of the office, immersed in operations, and at least half of that time talking to customers. Over time, he built up a great following.  He understood how customers think and what they need. 

Do you understand the fundamental common sense brain of your customers?

As your country celebrates Thanksgiving, take time to think about what you might be thankful for and if your clients contribute to your success.  If they do, it’s time to say “gracias”, “merci”, “danke”, “grazi”, or maybe just thank you.

To my customers, “Gracias” I appreciate your business and here’s how I say thanks

I will give social media shout outs - Customer of the Week
I will position myself as a customer appreciation business

I will pay attention to you and your needs

I will provide perks, prizes, pick-me-ups
I will commit to one VIP Reception every year
I will say thanks in the off season, my customers will be more surprised--Gracias!
Happy Thanksgiving!
Carol S. Ritter, Motivational Speaker 
Results Only Business Coach & Featured Writer
610-442-4545 
 
Watch for my new website launch coming soon.


Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

Video Recap - 2013 Chamber Annual Meeting


video

Monday, December 2, 2013

Growing Your Biz in 2013 - Pumpkin Margarita

Guest blog post form Carol Ritter of CarolTalks.com

We frequent a restaurant in Rehoboth Beach, it’s a Mexican restaurant that features lobster and has a wonderful array of margaritas.  I’m a lobster lover but not a fan of margaritas, that is, not until they created the customized, hand-made from fresh pumpkin, on the premises, only available from Halloween to Thanksgiving PUMPKIN MARGARITA!

I think it could be their secret weapon!

People come from miles to sip on the delectable PUMPKIN MARGARITA, served in a beautiful glass, topped with creme fraiche and sprinkled with nutmeg.

Actually, they have three secret weapons.  The Pumpkin Margarita, the Lobster Nachos along with several other lobster dishes and Hot Stone Grilled dinners.

Their secret weapon was so on target it made heads turn and attracted a whole new line of visitors to this amazing restaurant.

Ok, it’s your turn.  If you don’t have a secret weapon, described by Caroltalks as your “WOW,” your “MOJO,” the thing that makes people sit up and take notice, you need to get one. It has to be something new and exciting and something that makes customers, not walk, but run through the doors.

Here’s how you do it!  Start by forming a Mastermind Group, a group of trusted like-minded people for a brainstorming session.

1. Within one minute, tell them what you do, followed by your service or product.
2. Ask the question, what can I do to “WOW” my customers
3. Begin to weave the ideas into your future business plan
4. Try it, if it doesn’t “WOW” anyone, try something else, take risks and throw caution to the wind.
5. Keep going until you get it - did you know that the self-made billionaires have one thing in common: “They took enormous risks. There is no careful, cautious path that leads from humble beginnings to Bloomberg's list of the richest people in the world.” (according to Entrepreneur Magazine)

If, after several tries, you cannot find your secret weapon, don’t give up, take a break and get in the car drive to Rehoboth Beach and drink a PUMPKIN MARGARITA and eat a lobster enchilada, no regrets here!

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

Friday, November 29, 2013

Half-off Tickets to A Lehigh Valley Christmas in Concert

TODAY ONLY - Tickets to A Lehigh Valley Christmas in Concert are HALF-OFF ONLINE!

Tickets are normally $30 for the show, which brings together some of the area's finest musicians to do renditions of their favorite holiday tunes in a variety of musical genres.

Use the code BLK50 at check-out for the discount.

Get yours now.

Tuesday, November 26, 2013

Retirement Income Planning Seminar - December 4 in Bethlehem



Learn how to maximize your Social Security strategies to increase your benefits and use the retirement income evaluator software demonstration to help you visualize how your retirement income sources will work together.

Featured speakers include Daniel J. Gasda, retired from Social Security Administration, and Frank McAleer, Janney Montgomery Scott.

The informative presentation will take place on Wednesday, December 4 at 6 p.m. at Janney's Bethlehem Branch, One East Broad Street, Suite 550, Bethlehem. Appetizers and refreshments will be provided.

RSVP to Gary Schroeder at 610-861-8417


Monday, November 18, 2013

Security VS. Liberty: Is There a Right Balance?



11/18 - Tonight on Business Matters: Security vs. Liberty: Is There a Right Balance?

GUESTS:
·         Baron Vanderburg, Easton Area School District
·         Ron Angle

·         Jason  Scheurer, The Libertarian Party
·         Anna McCauslin, Americans for Prosperity

Growing Your Biz in 2013 - Excuses

Guest blog post from Carol Ritter of CarolTalks.com

I follow Seth Godin, best selling author, he says that the attributes many of us value in co-workers, bosses, employees, friends and vendors are honesty, curiosity, flexibility, thoughtfulness, generosity, fun, commitment, respectful, organized, interested, creative, likable, positive, proactive and, yes, even punctual.  He goes on to say that if you have these attributes you can go from ordinary to a super star.

So I was thinking that I want the clients I work with to be all of those, don’t you?  But first, I think we need to look into the obvious.  Do you choose to be honest or were you born honest?  Do you choose to be flexible or were you born with flexibility? Do you choose to be on time or did you arrive on time the day you were born so you now can be punctual forever?  Is it possible to be all of these or do we need to pick the easy ones and then work on the rest?

Which brings me to the all time favorite reason why some people just can’t measure up.  EXCUSES!  The traffic was bad, my alarm didn’t go off, I got a phone call, the sun was in my eyes, I ran out of gas, my car wouldn’t start, I forgot, and on and on and on.  I think the moral of the story is if you expect your clients to have those attributes you may want to set the example yourself for your staff, your clients, your volunteers, and your future clients.   We all know there’s nothing like a great reputation to grow ur biz.  Here’s what it takes...

Honest - tell the truth, Curiosity - take time to learn, Flexibility - come to the table wiling to change, Thoughtfulness - think of others first, Generosity - show your charitable side, Fun - just do it, Commitment - be loyal, Respectful - earn it and give it, Organized - clean up, Interested - care, Creative - share ideas, Likable - you can’t fake that, Positive - drop the negatives, Proactive - take the lead, Punctual, SHOW UP - ON TIME!

I believe these attributes are a result of our upbringing, our exposure to others who have them and the desire to aspire to be not just your ordinary business but a business filled with super stars.  NO EXCUSES!

Carol S. Ritter, Motivational Speaker 
Results Only Business Coach & Featured Writer
610-442-4545 


Ten Thousand Villages - Community Shopping Event on 11/21

Get a head start on your holiday shopping and support multiple members of the Chamber at once!

Join St Francis Center at Ten Thousand Villages in the Lehigh Valley Mall on November 21 between 5 and 9 pm to purchase your holiday gifts. Ten Thousand Villages will donate 15% of sales during that time period to St Francis Center for Renewal!

Ten Thousand Villages is a nonprofit, fair trade organization, that markets handcrafted products made by disadvantaged artisans from more than 120 artisan groups in more than 35 countries, your purchases will support local and international causes!

During a community shopping event, Ten Thousand Villages (a non-profit retailer of handmade fair trade gifts, personal accessories and home d├ęcor) donates 15% off total sales to a local organization doing like work. Visit their web site for more information or about the events scheduled, visit www.tenthousandvillages.com/lehighvalley.

Thursday, November 14, 2013

YWCA of Bethlehem seeks a Director of Empowerment and Development

The YWCA of Bethlehem is seeking a Director of Empowerment and Development

Director of Empowerment Center and Development. The YWCA of Bethlehem seeks a FT Director of Empowerment Center and Development to develop, implement, market and oversee all YWCA empowerment programs, run two special fundraising events (a  5k Race Against Racism and TGIF (Teaching Girls Is Fun) Charity Golf Classic), write grants and manage social media. Bachelor’s Degree plus a minimum of two years experience in program development, management and fundraising in the non-profit sector is preferred.  Email cover letter and resume to shnatiw@ywcabethlehem.org.

I. YWCA PURPOSE & NONDISCRIMINATION STATEMENT
The YWCA of Bethlehem is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. It is the policy of the YWCA of Bethlehem not to discriminate on the basis of race, color, national origin, gender, disability, age, religion, sexual preference, veteran status or any other legally protected classification in its programs, activities or employment.

II. FUNCTION
The function of the Director of the Empowerment Center and Development is to raise funds for the programs of the YWCA of Bethlehem through grant writing, solicitation of sponsorships, donor cultivation and stewardship and write press releases, manage social media and implement, market and oversee all YWCA Empowerment Center programs and services.

III. RESPONSIBILITIES AND DUTIES
The Director of the Empowerment Center and Development is responsible for developing, implementing, marketing and overseeing all YWCA Empowerment Programs, running two special fundraising events, T.G.I.F. (Teaching Girls Is Fun) Charity Golf Classic and 5K Race Against Racism, writing grants, managing the volunteer programs and social media.

Specific programs are:
- Rev. Dr. Martin Luther King Jr Holiday Celebration with NAACP
- Racial justice education
- Study circles
- Dinner Dialogues
- Youth reading circles
- Neighbor- to- neighbor (breast health)
- WAND
- TeenWAND
- LPGA-USGA Girls Golf of Lehigh Valley and Southern Lehigh Valley
- Prom Dress Day
- TechGYRLS
- Boys golf clinics

Specific duties include:
- Grow existing YWCA programs such as WAND and TeenWAND.
- Manage two YWCA special fundraising events
- Develop new programs that are fee-for-service programs which generate operating revenue
- Market YWCA programs to potential program participants, news media and other
agencies
- Evaluate program outcomes and measures for success
- Maintain organized program files
- Prepare and report program outcomes to YWCA Executive Director and appropriate
committees
- Manage the TechGYRLS Coordinator, Golf Coordinators and other
staff/volunteers/interns to assure that individual program objectives are met
- Research and write grants
- Manage YWCA’s volunteer program
- Expand YWCA Empowerment programs throughout the Lehigh Valley through
collaboration and outreach
- Identify, research and write grant/funding proposals
- Prepare grant close-out reports
- Maintain regular communication with program staff, to understand program's needs, and
to develop ideas for funding proposals
- Assist in the identification, cultivation and follow-up of donors - individual and major
- Write solicitation and thank you letters
- Track and process donations, acknowledge gifts and generate reports.
- Prepare press releases and annual report.
- Attend YWCA and community meetings as needed
- Act as the YWCA Staff Liaison to the following committees:
1. Women’s Programming Committee
2. Coalition on Racism and Race Relations
3. Girls Golf
4. Prom Dress Day
5. Development
- Design program materials such as fliers, registration brochures, etc., as needed
- Other Duties as assigned

IV. EDUCATION & EXPERIENCE
Bachelor’s Degree plus a minimum of two years’ experience in program development,
management and fundraising in the non-profit sector is preferred.
Qualifications:
- Work well independently and as part of a team
- Solid written and oral communication skills
- Ability to juggle multiple tasks simultaneously
- Outgoing and friendly personality
- Committed and genuinely passionate about the YWCA mission
- Strong technical skills in Microsoft Word, Excel, Publisher, Power Point and Outlook
- Detail oriented, good writing skills and good proofreading skills.

V. HOURS OF WORK
The position of Director of Empowerment Center and Development is exempt.

VI. ACCOUNTABILITY
The Director of Empowerment Center and Development is accountable to the Executive Director.

Email cover letter and resume to shnatiw@ywcabethlehem.org.

Wednesday, November 13, 2013

Growing Your Biz in 2013 - I Have a Tip for You

Guest blog post from Carol Ritter of CarolTalks.com

No matter what business you are in, more than likely, you are really in the people business.  What that means is people must be more important than paper, more important than stocking shelves and more important that yourself.  

I was on the road this week and stopped to have dinner at a restaurant out of town.  The restaurant was full so I sat at the bar.  After about five minutes a waitress came over and asked what I would like to drink, I ordered an iced tea.  I was busy checking email and didn’t realize that the tea didn’t come, but all of a sudden I realized there were some good looking guys at the other end of the bar and she was talking, flirting, giggling and completely engrossed in that conversation.  I waited and waited, the tea finally came and she asked if I would like to order.  I ordered a salmon salad.  She then brought out this magnificent bean dip as a complimentary appetizer.  Five minutes, more giggling, ten minutes,, more talking fifteen minutes, more flirting, twenty minutes more of all three.  So it took 30 minutes to make a salad.  When I finally received it the salmon on the salad the was cold which means that is was sitting back there for sometime.  After the salad was delivered it was all over.  She parked herself at the end of the bar and more of the same.  After I finished the meal it looked like she had no intention of getting me the bill.  OK, LOSING PATIENCE ALERT.  I popped out of my seat walked over to her and said, “I’m ready for my bill.”  All of a sudden she came running down and she was alive, “Can I get you anything else, how was your meal, how about more tea?” and on and on.  TIP TIME!

Help me, should I tip at all, should I tip 10%, should I tip 15 %, should I tip 20%?  The service was mediocre at best.  The food was good but cold.  The waitress was completed engrossed in the good looking guys.  Doesn’t she want to make money?

So the real question is: Is tipping required or earned?  Maybe I’m wrong but I always believed it was earned.

How could she have improved her service?
  1. The restaurant manager could have been paying attention (zzzz)
  2. She could have updated us on our food
  3. She might have asked to refill my ice tea before the bill came
  4. She could have apologized for the delay (apologies go a long way)
  5. She might have shown just a tad of interest
So I have a tip for you, customers come first, everything else second!!

Carol S. Ritter, Motivational Speaker 
Results Only Business Coach & Featured Writer
610-442-4545 
  
Watch for my new website launch coming soon.

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

Monday, November 11, 2013

Tonight on Business Matters: The election’s over…Is anything going to change in your life?

The election’s over…Is anything going to change in your life?



GUESTS:
·         Bar Johnston, Lehigh County Democratic Committee
·         Mike Schlossberg, PA Representative (D-132)

·         Wayne Woodman, Lehigh County Republican Committee

·         Anna McCauslin, Americans for Prosperity

Make sure to watch Business Matters tonight at 7:30 p.m., only on WFMZ!

Lehigh Valley TechFest Schedule



8 a.m. Registration, Breakfast, Networking

8:35 - TechFest 2013 kicks off!

(8:45 a.m. - 9:30 a.m.)
Social Marketing Keynote  
Jon Zack, Founder and Chief Executive Officer, EggZack

9:30 - 10: Networking, Exhibit visits

Breakout Discussions:
(10 - 10:45 a.m.)
Social Media ROI:  Where do I spend MY Time? 
- Doug Panzer, Of Counsel for Intellectual Property, Fitzpatrick Lentz & Bubba
- Jon Carvallo, Northeast US Account Manager, EcoTech Marine
- Kelly Joffe, Cliff Ross Designs
- Moderated by: Megan Beste, Fitzpatrick, Lentz & Bubba

Tech for Small Biz
- Bill Shriver, Regional Manager, Advanced Technology, Verizon Wireless

10:45 - 11:15: Networking, Coffee Break, Exhibit Visits

(11:15 a.m. - 12 noon)
Marketing in the Digital Age – Advertising, Blogging, SEO
- Fred Zahradnik, Director of Digital Marketing, Altitude Marketing
- Michelle Gaynor, Director of Account Services, Klunk & Millan Advertising
- Steve Luvender, User Experience Architect, Liquid Interactive
- Moderated by: J. Matthew Zator, Zator Law Offices

Justifying the Investment 
- Josh Braskie, CEO, Simply IT
- Victor Salicetti, AmericaVen
- Kristen Pittman, Cylutions
- Trevor Miller, Owner, Mid-Atlantic Technology Profesionals
- Moderated by: Paul Ricciardi, Golden Pepper Productions

12:15 - 1 p.m. Lunch

(1:15 p.m. - 2 p.m.)
Technology Keynote
Dr. Martha Collins, Director of Global Technology Centers, Air Products


Wednesday, November 6, 2013

Social Media ROI: Where Do I Spend My Time?


With the many social media marketing tools currently available to small businesses, it's often hard to pick and choose which one gives you the most value, and the most bang for your buck. We certainly can't be on every network at once as we try to manage marketing on top of daily business needs.

We often receive questions from business owners; "How much time will it take me to do this?" and "Where do you find the time to manage it all?", and "How do you expect me to do this on top of everything else I'm doing?!"

Other times, business owners spend the necessary time to manage their sites, but don't really see any concrete value in maintaining their social media marketing.

Luckily, I'm part of the ADD generation and constantly need mental stimulation, so that helps with keeping up with everything. Another benefit I've learned is to prioritize which social networks make the most sense for The Chamber to be on. We will be addressing this issue and more at the first-ever Lehigh Valley TechFest (#LVTechFest) on November 22, at Tek Park in Breinigsville.

"Social Media ROI: Where do I Spend My Time?" is the subject of one of the four breakouts at #LVTechFest. During this session, the following experts will teach attendees which sites make the most sense for them to be on with proven examples and anecdotes.

Panelists:

Douglas Panzer, Of Counsel for Intellectual Property, Fitzpatrick Lentz & Bubba, PC
Douglas Panzer is a technology and intellectual property lawyer and is Of Counsel for Intellectual Property to Fitzpatrick Lentz & Bubba, PC, a law firm in Center Valley. Doug serves businesses that design, develop or deliver software, e-commerce, cloud and information technology products and services - helping those businesses to: efficiently engage in the business of selling or licensing those products and services; protect their innovations; and to maintain their competitive advantage. During the Dot Com era Doug was a software and e-commerce developer to large enterprises and small companies alike across North America. Doug attended Washington and Lee University and American University College of Law and uses social media – especially LinkedIn and Twitter – to develop his network and market his practice.


Jon Carvallo, NorthEast US Account Manager, EcoTech Marine
Jon Carvallo is the Northeast US Account Manager at EcoTech Marine, a leading manufacturer of marine aquarium equipment /supplies located in Allentown, PA. He attended Buffalo State College in Upstate NY before moving to Pennsylvania to pursue his career in sales. Aside from his daily work at EcoTech, Jon manages the social media aspects of various small businesses and is heavily involved in the creative process of several marketing campaigns. When he isn’t glued to the computer screen, he typically spends his time finding and restoring antique fans, maintaining a saltwater aquarium and sampling the local craft beer.



Kelly Joffe, Advertising & Social Media Specialist, Cliff Ross
From a young age, Kelly Joffe always had a strong passion for reading, writing, and communication. She graduated from East Stroudsburg University in 2010 with a Bachelor's Degree in English and Professional Writing. Shortly after graduating college, Kelly wrote for Patch.com in Fair Haven, NJ which led her into the social media marketing field. She began working for a wide variety of businesses, helping them use social media as a tool to reach their customers. She discovered that there is a science behind social media and, when used correctly, can be a powerful marketing tool. Kelly developed a passion for helping businesses grow, and wanted to be part of a team that shared those same values. Kelly joined Cliff Ross, a full-service advertising agency, in June of 2013 to help offer social media services to their clients.


Moderated by:


Megan Beste, Director of Marketing & Special Projects, Fitzpatrick Lentz & Bubba, PC

Megan Beste is the Director of Marketing & Special Projects for Fitzpatrick Lentz & Bubba. She oversees the firm’s advertising, public relations, community relations, web site,  social media, and client development. She attended American University and is currently an MBA candidate at Lehigh University.


Social Media ROI: Where Do I Spend My Time? is just one of four breakouts at #LVTechFest. The other three, which we will be writing about throughout the next week, include:

Marketing in the Digital Age – Advertising, Blogging, SEO

Tech for Small Biz:  Increasing your efficiencies

Justifying the Investment


Register now for TechFest

The cost is $75 for Chamber members, and $125 for future members, which includes the entire day of programs, networking, plus breakfast and lunch.

Tuesday, November 5, 2013

Growing your Biz in 2013 - Fearless or 'Fraid

Growing Ur Biz, without question, is critical.  The same old same old doesn’t work with today’s customers.  There is no risk, there is no over the top success, a few new customers maybe, or possibly some luck. 

If you don’t believe, just turn on the television.  These shows are booming. The show Survivor advertising new and exciting season, Dancing with the Stars - Best Season Ever.  Today I heard All New Shark Tank, here’s the thing, there may be something new and exciting maybe not, but people are interested.

I was with a friend recently who owns a “small biz” and I asked, “How’s business?”  She replied, “I need to do something right away, I need change, business is ok but I want it to be booming.”   Don’t you?  Booming is where it’s at and you will never hit booming unless you are willing to be FEARLESS - TAKE RISKS - and have a willingness to FAIL.  Cautious Cathy, Scared Susie and Passive Patsy can’t be part of your future.  

Here’s my 4 LIFE CHANGING STRATEGIES...

Do not allow Distraction - watch and accomplish your goals daily, it’s so easy to get distracted with naysayers, social media, interruptions and personal stuff, commit to one year, today, focus on the future

Commit to LifeLong Learning - read, read, read, learn something new, something you can use in your business, but especially follow the nations political issues  - it will and has directly affected all of us recently

Be Fearless - try something new once a week, failure will come your way sometime - why not be BOLD about it-have a SO WHAT ATTITUDE

Be Ready - stay on the lookout for opportunities, be prepared to seize the moment and transform the opportunities into a new client, new revenue or maybe a new employee-every single person you meet is a future client, no matter where or when you meet them.  

That’s it.  Trust me, if you can embrace these 4 simple strategies and commit to following them for one year, you can start “GROWING UR BIZ today.  What’s the alternative-zzzzzzzzzzzzzzzzzzgood night!

Carol S. Ritter, Motivational Speaker 
Results Only Business Coach & Featured Writer
610-442-4545 
  
Watch for my new website launch coming soon.


Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

Thursday, October 31, 2013

Business Matters on 11/4 - Same Sex Marriage - Will Pennsylvania See Legalization?

Watch WFMZ Channel 69 this Monday, November 4 for:

"Same Sex Marriage - Will Pennsylvania See Legalization?"