Today's guest blog from Carol Ritter of CarolTalks.com focuses on the importance of first impressions and smiling when you're behind the counter.
How many of you remember Candid Camera? That was such a hit show and families couldn’t wait to gather to watch it together as host Alan Funt played innocent tricks on people. It was FUNNY! Oh, the good old days!
I was shopping over the weekend and noticed that more than 5 times I ran into customer service folks who didn’t smile when I asked a question or interacted with them. We all know that smiling boosts your immune system and psychologists say can even improve your mood. But what if you just can’t smile? We all come to work with issues, but can your employer insist that you smile? On the same day I see these non-smilers (who work in customer service) SMILE when a baby arrived.
I’m wondering, why you can’t smile when serving your customers but you can smile when a baby arrives. Experts might say that smiling comes easier for some than others. I understand that, but what if you are in customer service?
Here are some things we know: courtesy of (nursingschools.net)
1. Smilers have a better chance of getting promoted
2. Women smile more than men
3. Smiling is natural for newborns
4. People are more attracted to smilers
5. Smiling is the universal sign for happiness and smiles relieve stress
Even if you don’t feel like smiling, as you can see, it can personally benefit you in your career. In the meantime, check out some old Candid Camera clips on You Tube. Look for the Rookie Dental Assistant with Betsy Palmer or the Lady with Monkey on Her Head with Fannie Flagg. I can’t stop laughing; they are so funny I can hardly finish this article!
If you want to smile more at work, watch Candid Camera before you leave in the morning!
Smile, You’re on Candid Camera
or maybe you’re on the Security Camera
Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.
Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country. Carol’s creative leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND BETTER LEADERS. www.caroltalks.com 610-442-4545 firstname.lastname@example.org
Like me on Facebook at Caroltalks and CarolCoaches!
Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia