Rules make the world go ‘round! I was checking out of a hotel recently and I said to the gal respectfully, “I have two issues with my bill before I check out.” She looked down and started to type like crazy. I waited and waited and waited, she looked up and said, “You’re all set.” I looked confused and said, “What about the two issues I have with my bill?” She said, “You have to do that before I check you out.” “I told you I had two issues.” She replied, “I know but you didn't say what it was.” THE RULES ARE THAT YOU HAVE TO TELL ME BEFORE YOU CHECK OUT. “I did and your response was to type. How are you going to fix this?” She told me to go down three floors to the bell captain and tell him you were charged for parking. I didn't really have time for that, I was in a hurry and that would take too long. She ultimately fixed the problem by re-doing everything that she should have done the first time around.
If your business is going to be successful, wildly popular, with outrageous cash flow, I might suggest you consider Carol’s Grow UR Biz - UnRULES.....
1. Hire BIG Personalities - those with the courage to break the rules for the sake of a lifelong customer
2. Don’t FEAR Change - those who do just generally don’t have enough information
3. Hire IMPERFECTION - Perfectionists will never launch you into greatness, they are just too cautious
4. DREAM BIG, DREAM OFTEN - dreams turn into vision, vision turns into mission, mission turns into action
5. Strength Building will lead to high performing personnel, don’t spend much time managing the weaknesses of your staff, focus on strengths
START TODAY...did you know that when people over 65 were asked, 'If you could live your life over, what would you do differently?' They answered these three things: 'I'd take time to stop and ask the big questions. I'd be more courageous and take more risks in work and love. I'd try to live with purpose -- to make a difference. Now, that’s inspiring, I know we need rules but some of them interrupt the possibilities to GROW UR BIZ. -
Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.
Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country. Carol’s creative leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND BETTER LEADERS. www.caroltalks.com 610-442-4545 firstname.lastname@example.org Like me on Facebook at Caroltalks and CarolCoaches! Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia