Guest blog from Carol Ritter of CarolTalks.com
It’s Little League time! For loyal parents and grandparents it’s time to stand out in the freezing cold, get burned on a sunny day or sit there in the pouring rain just to get a glimpse of a hit, home run or a great catch. I was driving by a little league field last week and all I heard were Cheers, Cheers, Cheers. My guess is that someone’s child hit the big one over the fence.
Then the next day I went to a local restaurant and was served the most delicious coffee, I told the waitress how wonderful it was and she told me that I can buy it there, free trade, organic, ground for me or I can grind it at home. CHEERS, not only did I pay for breakfast, two cups of coffee, muffins to go, but I purchased some Joe for the road. Hello, she gets it! What does that mean? It means that someone in the restaurant family has trained their staff to up-sell their customers, CHEERS. So, the question is, how do you get your staff to drink the customer service kool-aid. Here’s some ideas...
1. Reward them for their efforts
2. Raise the expectations, one for all and all for one
3. Make sure the rest of the staff knows who’s selling
4. Appreciate them; not only as employees but as people
5. Come up with new ideas to push product through the door
Baseball says it all, it’s a team effort, they may have a team star at a game but, overall, the whole team benefits by the efforts of one. CHEERS, and the game is never short of CHEERS. On occasion, a fan gets irritable but so do your customers. Does that stop the game? No, it’s just a little spill while you are running into home plate.
Cheering for your staff is not only good for the moral of the team, it’s a major league idea.
Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog. Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country. Carol’s creative leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 firstname.lastname@example.org Like me on Facebook at Caroltalks and CarolCoaches! Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia