Tuesday, October 8, 2013

EBC Hiring Customer Service Representative

Company: EBC Printing
Customer Service Job Description

Qualifications:

·         High School Diploma or GED Equivalent
·         Experience in customer service in printing or graphic arts industries.  Variable data printing knowledge is a plus.
·         Minimum of 1 year experience on copiers and digital printers.
·         Excellent command of the English Language in both written and oral forms.
·         Good math skills.
·         Excellent interpersonal skills.
·         Ability to identify and meet customer’s needs and requirements.
·         Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems.
·         Good sense of design and color.
·         Must be computer literate and current on new technology.
·         Demonstrated excellence in organization and time management skills.  Able to perform multiple tasks efficiently.
·         Exceptional phone, email and customer service skills.
·         Positive and upbeat attitude.
·         Ability to move freely throughout the office to gather information, materials, and authorizations.
·         Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience is a plus.  Experience with Internet Explorer, Microsoft Office and Adobe Suite is highly preferred.

Responsibilities:

·         Receive and process all orders.
·         Create job jackets per project specifications.
·         Work with customers on Design concepts.
·         Manage all print jobs including variable data print projects.
·         Work with production and finishing through job completion.
·         Assist with pricing and quoting.
·         Assist with paper and supplies ordering when needed.
·         Help with walk-in, phone or email print orders, questions and pricing.
·         Work with customers to get payment.
·         Work with outside vendors for pricing on jobs being outsourced.

Hours: 8AM – 5PM, Monday to Friday
Benefits:  Negotiable
Salary: $30000 + depending on experience and capabilities.

Please email your resume to andrea@ebclv.com




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