Thursday, October 31, 2013

Business Matters on 11/4 - Same Sex Marriage - Will Pennsylvania See Legalization?

Watch WFMZ Channel 69 this Monday, November 4 for:

"Same Sex Marriage - Will Pennsylvania See Legalization?"

Wednesday, October 30, 2013

Star Car of the Lehigh Valley - Member of the Day

For the benefits of golf: Star Automotive Dealerships tee up for a different kind of charity event.

While many automotive dealerships are known for keeping close ties to the community through charitable donations and fundraisers, the Star family of dealerships is putting a new spin on the way it lends a hand. In the spirit of giving back, the dealership has created a unique golf program called the Landis Cup.

   “We wanted to find a way to be involved in the community while helping to support worthy charities,” says Rob Grow, business and personnel development manager at   the Star dealership and co-chair of the Landis Cup along with John Suter, a PGA professional. “The Landis Cup concept encourages active participation in golf and benefits local charitable organizations.”

Similar to the PGA Tour’s FedEx Cup, the Landis Cup was established to support and promote all types of amateur golf.

“Golf is not only fun, it’s also great exercise,” says Grow. “It’s a win-win combination. It’s great for avid golfers because, chances are,   they’re going to be out on the course anyway. This program allows them to register their rounds of play for a chance to win a car as we help raise money for charity.”

How it works is this: The Landis Cup program operates on a point system with points awarded for rounds of golf played as well as tournament and charity outing participation. Additional points will be awarded for top-five finishes in tournament play. All amateur golfers, age 21 and older, are welcome to join and there is no entry fee for participation   .

The Landis Cup program began on May 1 and will run until the end of this month when the person with the most points will win a two-year lease on a brand new Buick Encore. Along with the winner, the top ten point scorers will be invited to show off their skills at the Greater Lehigh Valley Million Dollar Charity Shootout at 10 a.m. on Veterans Day, Monday, Nov. 11 at Green Pond Country Club. The event will be an elimination-style competition featuring up to 50 golfers vying to sink a hole-in-one and win $500,000 for themselves, $250,000 for a charity of their choice and $250,000 for Canine Companions for Independence, a charity that pairs specially trained dogs with veterans.

 The shootout will begin with each golfer attempting to get as close as possible to a target set 165 yards from the hole. The ten closest golfers to the target will move on to take their shot at a hole-in-one. Besides the chance to win big money, golfers will also be awarded prizes from   the Landis Cup sponsors including Golf Galaxy in Allentown, Taylor Made, Callaway, Auto Trader, Carfax, ADP, Minuteman Press, Horizon Insurance and Green Pond Country Club plus more.

Amateur golfers or charities interested sending a golfer to the Million Dollar Charity Shootout on its behalf should contact Rob Grow at 610-844-4323 or email To learn more about the Landis Cup and view current rankings go to

Monday, October 28, 2013

Measure to Make the Most of your Marketing

Guest blog post from Steve Groller of DaBrian Marketing Group.

The secret to better business decisions isn’t magic. It’s not rocket science either. The problems of missed opportunities, wasted budgets, and ever-elusive marketing ROI can be solved using one thing—data. It’s no doubt that both traditional and digital marketing tactics have a place in the business world, but the difficulty of justification so often rears its head. If you’ve allocated time and money to campaigns because “that’s what you’ve always done,” listen up. This post could save you major time and aggravation.

First Things First

Let’s clear something up. When it comes to marketing success, what matters most is the way your business uses its data, not the sole act of collecting it. In our experience, data in isolation is data wasted. With that being said, there’s more to this process than taking simple measurements. If your website saw 1,866 visits this month vs. 979 last month, then you probably think you’re on the path toward more customers and visibility. Unfortunately, you’d very likely be wrong. With any piece of information you collect, your question should always be “Which of my goals does this data inform?” If you can’t determine one, then your measurement is either too vague or your goals too poorly defined. In either case, you aren’t gathering the actionable insights you should seek.

Setting the Stage for Success

Solid goals should be the first place you start. Construct a detailed plan that incorporates specific, goal-centric measurements. Do you wish to gain a more established presence on social media platforms? Start by defining what constitutes “established” and assigning metrics that will show improvement over time. Some could include an increase in social media brand advocates, a greater volume of inbound social media conversations, more positive audience sentiment, etc. When it comes to determining progress, think about your goals using the SMART framework (Specific, Measurable, Attainable, Relevant, and Time-Bound). That way, you’ll avoid the pitfalls of collecting hollow data.

Putting Your Plan in Place

Once you’ve got some solid goals established, it’s time to collect and analyze your information. For example, if you’re working to determine whether your business’s billboard ads are worth the cost, you may place a “vanity” URL (a unique web address that redirects to your desired landing page) on the billboard. Using your chosen analytics platform, you can then filter traffic to those that entered your website using that URL to determine how well the billboard’s message resonated and how effective the medium was as a whole. Some additional components to keep in mind when analyzing include gathering benchmarks (standard measurements through which adequate comparisons can be drawn), testing campaigns (and components within campaigns, such copy or design), and honing in on audience trends (such as behaviors within your online shopping cart).]

This information is far from exhaustive, but it serves to highlight a very specific point: marketing campaigns without data to back them up aren’t worth your time or your budget. Taking the time to map out SMART goals and the meaningful metrics by which you’ll determine your progress will be well worth it now and in the future.

Guest blog post from Steve Groller of DaBrian Marketing Group.

Thursday, October 24, 2013

Jack-O-Lantern Carving Contest

The Moravian Historical Society is hosting a Jack-O-Lantern Carving Contest this Saturday, October 26, from 3:30 – 7 p.m. on the historic Whitefield House lawn. 

Pumpkins will be provided for free for members and $2 for non-members. There will be prizes for the funniest, scariest, best Moravian theme, best kids’ pumpkin and more. Costumes are encouraged! Bring Your Own Tools or purchase them there.

While the judges are picking, enjoy a tour of the Whitefield House museum and a spooky Halloween sing-a-long on the historic 1776 Tannenberg Organ. Costumes are encouraged!

For more information, contact Moravian Historical Society.

Business Matters on 10/28 - "Should You Be Paying More for Our Roads and Bridges?"

Business Matters - “Should You Be Paying More for our Roads and Bridges?”
Monday, October 28 at 7:30 p.m. on WFMZ-TV Channel 69

In Harrisburg, the fight over how to fund infrastructure continues: Commerce is being stalled every time another bridge is restricted and if you haven’t yet, soon you will notice higher price tags because of it.  

Is the answer to this funding crisis paying more in taxes? 

Tune in on Monday night to hear both sides on Business Matters!

Wednesday, October 23, 2013

Pink for Pam - Member of the Day

Guest blog post from Pam Cromwell, of Pink for PamPink for Pam will host their ribbon cutting at their Annual Pink Party this upcoming Saturday, 10/28, at The Sigal Museum. Guests will be invited to attend the cocktail hour, at no charge, to celebrate this great new organization. 

I have a horrible confession. The first time I ever voted was the 2008 Presidential campaign. Even when people used to say, “If you don’t vote, you can’t complain,” I just wouldn’t complain. At the time, I belonged to the group that felt as if my vote didn’t make a difference.

I’m so disconnected from politics that I don’t even know my local congressman.

When originally diagnosed with cancer I didn’t feel empowered. I had no experience with the craziness of cancer so I decided to go with the flow of what my doctors said to me. I would not recommend this as one of my smarter ideas even though at the time it seemed to be very logical.

This line of thinking took me through a path of hardships that I might not necessarily have had to go through. I was too shy to disagree with a doctor if they said something that didn’t make sense or I didn’t agree with. I never questioned any portions of my treatment plan. I felt trapped, as if the only way I had a chance of survival was by listening blindly to any person who had a title in front of their name.

But once I was diagnosed the second time, I thought, if I did it your way and it didn’t work, I need to try things differently. That is when I decided to elect myself as my own advocate. I am the primary person who should be aware of the treatment plan and be able to argue what does or doesn’t work.

Throughout my 7 years of battling with cancer, I have to constantly make the decision to become and stay empowered with my treatment options almost to the same level as my oncologist. It is a matter of researching and understanding cancer. Most importantly it is asking questions.  I don’t understand everything nor do I agree to try everything. But at least being aware of my options makes a big difference.

Asking questions, researching and taking a vote with yourself on what the next plan of action should be is lifesaving. This has caused such a big change in my life. I have found there were more options than what I was aware of from the beginning. 

You don’t need to have cancer to take charge of your health. You just have to decide that you want to stay invested in your future.

It is a well established fact that no one will take better care of yourself than you. So, for those who like to leave the politics to someone else, please think again when it comes to your own personal well being.

Learn more about Pink for Pam on YouTube.

Pink for Pam is a 501(c)(3) nonprofit organization that provides cancer fighters the tools to live full lives during treatment with the goal of helping them to develop and maintain a positive attitude. 

Tuesday, October 22, 2013

Growing Your Biz in 2013 - Is There A Doctor in the House?

Guest blog from Carol Ritter of

When we think of customer service, we most often think of walking into a store and the way we are treated but it’s more than that...

I was recently in a car accident.  I guess they call it whip-lash, but my neck got one heck of a jolt and I’ve been seeing my doc every week since July.  Not that this has any relevance but I was sitting at a stop light minding my own when a girl hit me from behind (texting for sure).

My doctor!  You will never meet another doctor like this.  Since I’m there every week I began to observe the way he runs his biz.  He, not his staff,  pops his head into the waiting room in between all patients.  He, not his staff, says hello to us by name when we arrive.  He, not his staff, lets us know how long it will be before he sees us.  He says things like; "Be with you in a moment" or "I’m running a few minutes behind" or "come on in now".  It’s not unusual to hear lots of laughter in his office even though most of us walk in with some kind of pain.

What does this Doc have that many do not?  He’s got the ‘patient service’ gene, he understands that his patients are the most valuable piece of his biz and he knows that friendliness goes a long way.

Not only is he a magnificent advocate for docs, he’s also a gifted and talented physician.  He’s got it all, how about you?

What happens when a patient feels wanted and cared for?

1. we talk to others about his outstanding service
2. we would not consider going to another doc
3. and his business is growing as fast as his reputation
4. we refer everyone to him
5. and in my case, I write about him

At the end of the day,

There’s not only a doctor in the house, there’s a compassionate, caring man with a heart for healing ready and willing to say hello and shower you with customer service.

Carol S. Ritter, Motivational Speaker
Results Only Business Coach & Featured Writer
Watch for my new website launch coming soon.

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. 610-442-4545  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

Business News in the Lehigh Valley, 10/22/13

Good morning Lehigh Valley! It's getting a bit chillier outside and the changing leaves are getting closed to peak season here.

A press conference was held yesterday by City Center CEO J.B. Reilly to announce that the upscale hotel brand Renaissance Hotel will be opening up a $65 million hotel downtown to cater to business travelers and hockey fans. This high end brand's decision to open up shop in downtown Allentown reinforces the Renaissance that Mayor Pawlowski dreamed of 8 years ago. From "Eight years ago, when I was running for my first term as mayor, this is a vision I was trying to get everyone to buy into. Some laughed. Others called us crazy," Pawlowski told a crowd of about 50 people that included many of the region's most prominent business and political leaders. "When so many left us for dead, [Allentown residents] wouldn't give up, and today we, as a community, are on the precipice of an epic transformation." Read more here.

Speaking of Allentown's transformation, The Lehigh Valley Mayors and Municipal Officials Annual Reception is just one week away, and this year is guaranteed to be more entertaining than ever. The keynote speech will be delivered by none other than J.B. Reilly, featuring a discussion of Allentown’s downtown transformation and its importance to the entire Lehigh Valley. Join us for A Celebration of our Outstanding Lehigh Valley Communities, an evening of networking and celebration with business and community leaders. The dinner takes place on Tuesday, 10/29 from 5 - 7:30 p.m. at the ArtsQuest Center at SteelStacks.

The U.S. economy added 148,000 jobs in September and the unemployment rate slipped to 7.2 percent, the government reported (report was delayed due to the government shutdown).

In case you missed it last night; Business Matters hosted controversial Gilberton Police Chief Mark Kessler for a discussion about 2nd Amendment Rights and his view of the Constitution. Watch it anytime right here on

Upcoming Business Matters shows include:

Monday, October 28th, 2013 Should You Be Paying More for our Roads and Bridges?

Monday, November 4th, 2013 Same-Sex Marriage – Will PA see legalization?

Friday, October 18, 2013

Eastern Surfaces - Chamber Member of the Day

Eastern Surfaces is once again participating in Counters for a Cause.  Artisan Group granite products are being sold at events across the US during the month of October. A percentage of the proceeds will benefit Homes for Our Troops, this is an organization devoted to building specially-adapted homes for injured veterans.

Homes for Our Troops is a national non-profit charity organization that is strongly committed to helping those who have selflessly given to our country and have returned home with serious disabilities and injuries since September 11, 2001.  Homes for Our Troops has assisted severely injured servicemen and servicewomen and their immediate families by raising monetary donations, donations of building materials and professional labor and to coordinate the process of building a home that provides maximum freedom of movement and the ability to live more independent lives.  Our soldiers give up many things, including parts of themselves to defend the freedom we Americans hold so dear,” said Chad Seiders, executive director, Artisan Group. “We are proud of them, and consider it a privilege to give something back to them.”

One day only, October 19, 2013, from 9 a.m. to 5 p.m. Eastern Surfaces will be offering granite remnants at discount prices starting as low as $25 per square foot.  We will also be offering special pricing on full slabs. 

1.    Bring us a drawing (with dimensions) of your counter, vanity, table, desk top or other project.
2.    Find the perfect granite!
3.    Choose your edge, backsplash and other options.
4.    Pick up your new countertop, or have our professional team install it for you.  Enjoy your new product for years to come!

Support a good cause and have the granite you always wanted.

We are located at:
Eastern Surfaces
601 S. Tenth Street
Allentown, PA 18103

Visit their website at: 

Thursday, October 17, 2013

Chief Kessler to Appear on Business Matters Monday, October 21

The Chamber is excited to bring you a special episode of Business Matters, with controversial Police Chief Mark Kessler, on Monday, October 21 at 7:30 p.m. on WFMZ-TV Channel 69. Gilberton police Chief Mark Kessler is well known for his curse-riddled YouTube videos about gun rights, where he shoots automatic weapons at targets, some of which are nicknamed after government officials.

Kessler was suspended from his $15.25-an-hour job this summer for using borough weapons in the YouTube videos, and he is currently in the middle of a termination hearing in Schuylkill County. The termination hearings and press appearances have given an outlet for both anti- and pro-gun rights activists to tell support their causes, with many on the pro-gun rights side often carrying their weapons on their shoulder to demonstrate their support for Kessler. 

Kessler, his town's lone cop, is fighting to get his job back after he was fired last month for appearing in a series of extreme, pro-gun YouTube videos. Investigators said Kessler was in violation of town policy because the weapons were owned by the borough.

Make sure to watch this Monday night at 7:30 p.m. for what is sure to be a hotly contested topic. Past episodes of Business Matters can be viewed anytime online at and are also available as podcasts so you can listen on the go.

Tuesday, October 15, 2013

Lehigh Valley Christian High School - Chamber Member of the Day

Today's Member of the Day is Lehigh Valley Christian High School in Catasauqua! They will be having multiple events on the weekend of October 25, including: a universal recycling event, clothing drive, and a craft/vendor fair.

Upcoming Community Events:

•     Friday, October 25.  Universal Recycling Event.  From 7:45AM - 3:13PM, drop off any of the items listed on the attached flyer at our school.

•     Saturday, October 26. Crafter and Vendor Faire. Visit our gym from 9AM-3PM to see all that we have to offer.

•     Monday, October 28.  Clothing Drive pick-up.  Items to drop off: CLOTHING: Usable, wearable clothes and coats, SHOES ( in separate bags), ACCESSORIES: Purses, backpacks, briefcases, belts, hats, gloves, scarves, ties, FABRIC HOUSEHOLD ITEMS: blankets, sheets, pillows, quilts, comforters, tablecloths, curtains, towels, bath rugs. SOFT TOYS: stuffed animals, rag dolls, beanie babies.  (Do NOT use the red box in the parking lot)

These are community events so your families can print and post the attached flyers at their offices, hand them to friends and family, share them with their churches  tell their neighbors, etc.

Monday, October 14, 2013

Tonight on Business Matters - One on One with U.S. Senator Pat Toomey

One-on-one with U.S. Senator Pat Toomey [7:30 p.m.]

Join host Tony Iannelli and U.S. Senator Pat Toomey for an exclusive one-on-one interview TONIGHT discuss the most recent topics today affecting our nation.

• Immigration Reform – what are the Senator’s key principles that should be our country’s immigration policy?
• Syria – are we making the right decisions as a nation relative to our involvement? What’s the best course of action?
• Future of our economy – is it looking up or are we in for more doom and gloom?
• And much, much more!

Tune into WFMZ at 7:30 p.m. for the show!

TrueSpa - Chamber Member of the Day

Today's Member of the Day is truespa in Palmerton!

"Nestled peacefully among the Blue Mountain in Palmerton, Pa lies truespa, an all natural & organic spa and skin care center. From the moment you enter through our doors you will be enveloped in a nature inspired world of tranquility and serenity; leaving any stress and worries behind.

This highly experienced family duo of mother Tricia Schaefer and daughter Jazmin Schaefer ensure their guest receive the highest level of service. We are progressive leaders in the beauty, oncology skin care, and wellness industry and attribute this to our strong commitment to continued education.

Tricia Schaefer: Spa Owner, Medical Aesthetician, Permanent Make Up Specialist, Oncology Skin Care Specialist; has used her 9 years of experience in medical skin care and business development to create an earthy and harmonious ambiance coupled with a total commitment to helping clients experience the long-lasting benefits of services provided in an environment designed to promote relaxation, rejuvenation and wellness.

Jazmin Schaefer: Spa Manager, Cosmetologist, Organic Hair Care Specialist, Oncology Skin Care Specialist.

Workings along with Tricia & Jazmin are a licensed, highly skilled and professional staff.

Tricia Schaefer (610)826-4900

new combined mind and body services will create a unique and comprehensive plan to meet their clients’ needs

truespa skin care center, located on Delaware Avenue in Palmerton is announcing their collaboration with Kara Scott, who is now providing life coaching services at their location.

Ms. Scott has been a practicing therapist in Carbon County since 2001. Prior to that, she worked for 5 years in a facility for adjudicated adolescents coordinating their therapeutic programming and conducting individual counseling. Ms. Scott recently pursued training in life coaching because she saw the need to help people achieve their goals outside of the medical model.

“The simplest way to explain the difference is that therapy will lead a person from dysfunctional to functional and coaching will take a person from functional to optimal. Most of the people I served through the years needed a light to guide their way through the darkness, not a diagnosis or a medication.” stated Ms. Scott. “Of course, there will always be a place for therapists, and some people’s needs are more severe than others, so if the person I am serving and I decide together that his/her needs are beyond the scope of  coaching, I will refer him/her to a trusted and more intensive service that will better meet his/her needs.”

The staff at truespa has been successfully treating the skin and body for years, and life coaching will integrate the services they offer comprehensively to serve the mind and the body.  Whether it’s reducing the stress in your life, building the confidence you need, or strengthening your relationships, truespa is here for you.

Wednesday, October 9, 2013

Forever Friends - Member of the Day

Today's Member of the Day is Forever Friends Child Care in Nazareth! Head to the Forever Friends "Dinner on Us" Family Event next Wednesday, October 16 from 6:30 - 8:30 p.m. Join owners Adrienne and Terri Jo as they welcome all to a fun-filled family event. There will be other local businesses there and a raffle drawing as well, and it's FREE!

Register (for FREE) Here!

Tuesday, October 8, 2013

Haven House - Chamber Member of the Day

Haven House is hosting a Celebration of New Beginnings on Wednesday, October 23, 2013,  5:30 – 7:30 p.m. at Haven House, 1411 Union Boulevard, Allentown, PA.  

Activities will include tours of our newly renovated building used for therapeutic and psychiatric services for individuals struggling with mental illness. Guests will view the computer lab, arts and crafts room, therapy rooms, kitchen/cafĂ© space, and classrooms used for individual and group services.  Music by Frank DiBussolo, drinks and food donated by area restaurants and caterers.  Executive Director, Allison Lech, welcomes and thanks all guests for their interest in Haven House and in promoting awareness of mental health issues in the Lehigh Valley.  

Key event sponsors are Fitzpatrick Lentz & Bubba, Ondra-Huyett Associates, TD Bank, and Watkins Architects/Synergistics.  (instrumental in the purchase/renovations)

This event is to mark Haven House’s 1 year anniversary in the newly purchased and renovated building at 1411 Union Boulevard, Allentown, and to promote awareness of mental health needs in the Lehigh Valley.  Haven House is a non-profit community based mental health center providing outpatient therapy and psychiatric services, psychiatric rehabilitation services (outpatient), and a mobile in –home psychiatric rehabilitation program to residents of Lehigh and Northampton Counties struggling with mental illness.  Haven House originated in 1957 as a volunteer based support system for individuals with mental illness and has grown to now employing 40 professional and support staff. 


To attend this event or for further information, please reply to:
Lori Richardson, Development Coordinator
610-433-6181 x 214
Haven House
1411 Union Boulevard, Allentown 18109                                  

Haven House, a non-profit community based mental health center, was formally housed in a building that we rented from the Commonwealth of PA, on the grounds of Allentown State Hospital but independent of ASH. When PA made the decision to close the entire Allentown State Hospital grounds, they also had to find a new property to house their extensive mental health services. A new space was purchased and renovated and Haven House moved in October of 2012, all without missing one day of services for their clients.

EBC Hiring Customer Service Representative

Company: EBC Printing
Customer Service Job Description


·         High School Diploma or GED Equivalent
·         Experience in customer service in printing or graphic arts industries.  Variable data printing knowledge is a plus.
·         Minimum of 1 year experience on copiers and digital printers.
·         Excellent command of the English Language in both written and oral forms.
·         Good math skills.
·         Excellent interpersonal skills.
·         Ability to identify and meet customer’s needs and requirements.
·         Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems.
·         Good sense of design and color.
·         Must be computer literate and current on new technology.
·         Demonstrated excellence in organization and time management skills.  Able to perform multiple tasks efficiently.
·         Exceptional phone, email and customer service skills.
·         Positive and upbeat attitude.
·         Ability to move freely throughout the office to gather information, materials, and authorizations.
·         Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience is a plus.  Experience with Internet Explorer, Microsoft Office and Adobe Suite is highly preferred.


·         Receive and process all orders.
·         Create job jackets per project specifications.
·         Work with customers on Design concepts.
·         Manage all print jobs including variable data print projects.
·         Work with production and finishing through job completion.
·         Assist with pricing and quoting.
·         Assist with paper and supplies ordering when needed.
·         Help with walk-in, phone or email print orders, questions and pricing.
·         Work with customers to get payment.
·         Work with outside vendors for pricing on jobs being outsourced.

Hours: 8AM – 5PM, Monday to Friday
Benefits:  Negotiable
Salary: $30000 + depending on experience and capabilities.

Please email your resume to

Monday, October 7, 2013

Should College Athletes be Paid? TONIGHT on Business Matters

Should College Athletes Be Paid?

Join host Tony Iannelli and Business Matters panelists as they debate the pros and cons of paying college athletes.

If college athletes were to be paid, would all athletes get paid or just those that earn the educational institution money? 
How would compensation be determined? 
How would it impact the college’s sports offerings? 
Does the NCAA do a good job at maintain a level playing field between all schools? 
How does this influence the educational aspect of the “pay-for-play” equation?


Mary Lisicky, Morgan Stanley Smith Barney LLC
Mike Cerimele, Game Time Field House/Velocity Sports Performance
Joe Sterrett, Lehigh University Athletic Director
Mike Zambelli, Sports Director, Service Electric TV 2

Special Co-Host with Tony - Brett Reed, Lehigh University, Head Basketball Coach 

We're Hiring! Executive Assistant - Mission Councils

We're Hiring! Executive Assistant - Mission Councils

General Description

This position is directly accountable to the Vice President of Mission Councils, providing administrative/clerical support.  The position also supports the Manager of Mission Councils and the Executive Director of the Chamber Foundation.

Essential duties and responsibilities (other duties may be assigned):

·        Serves as staff support to the mission councils: Women’s Business Council, Small Business Council, Young Professionals Council, Hispanic Chamber of Commerce, LGBT Business Council, the Non-Profit and Business Partners Council and the Chamber Foundation.
·        Database administration – ensuring that committee and board listings are accurate and kept up to date; up keep of member lists; event registration.
·        Marketing assistance – e-Blasts and newsletters; event flyers; Facebook & other social media; creation and distribution of media and event releases.
·        Assistant/Admin duties
o   Organizational assistance
o   Photo downloads
o   Envelope stuffing
o   Transcription of minutes
o   Meeting preparation– coffee and copies
o   Intern management
o   Field incoming phone calls - Member relations questions and new joins
·        General office duties
o   Check registry
o   Certificates of origin
·        Acts as a staff support with support staff members in other offices, assisting them as needed on project-based work including: verification forms, website registrations, mailings/merges, member relations packets, event preparation and execution.
·        Represents the Chamber to various organizations and during community and professional functions, such as mixers and major Chamber events.
·        Other duties as assigned by the supervisor.
·        Physical/work environment:  Employee will be required to sit for extended periods; bend, stand, and sit frequently; and be able to visually review correspondence.  Lifting required is typically less than 25 lbs.

Minimum qualifications:
*Associates degree with 2-3 years of office experience or equivalent work experience
*Requires excellent computer skills
*Requires excellent organizational abilities and communication skills
*Requires leadership and flexibility in a changing environment

If interested, please contact

Friday, October 4, 2013

Growing Your Biz in 2013 - Nobody Tells Me Nothin'

I was working in North Carolina a few years ago, giving a speech to an educational community.  I arrived early, knocked on the door, and waited and waited and waited for someone to let me in.  Suddenly a custodian appeared, I introduced myself and said, “I’m the speaker for tonight’s event.”  With a touch of anger, he said, “Nobody tells me nothin’.”  I was on my own until the leadership team arrived because he was so disgruntled he could barely contain himself.  So, the question is, who’s responsibility is it to communicate with the custodian?  Is it his?  Should he be chasing the principal of the school to find out what’s going on or should the principal make sure he knows whats going on? 

Communication is the number one problem in most organizations.  Just ask the staff.  Information is power and lack of it creates an atmosphere of secrecy, hidden agendas and,most importantly, a great excuse for not doing your job.  “Nobody Told Me.” 

What are the top ten communication strategies that work?

1.                      Be Transparent
2.                      Build Trust with all Employees
3.                      Practice Two-Way Communication (respond within 24 hours)
4.                      Don’t Ignore when you don’t have an Answer
5.                      Keep everyone in the Loop
6.                      Ask the staff what Communication is Important to them
7.                      Send a weekly or monthly info Update
8.                      Better to tell too much than not Enough
9.                      Train Staff on Kicked up Communication
10.                    Set an Example of high level Communication and your staff will follow

Setting high expectations for your staff and colleagues gives you the ability to set the standard, implement the process and evaluate the communication that occurs internally and, more, importantly externally.  “Nobody Tells Me Nothin” is not the phrase you want being communicated with your customers, your staff or your future customers.  If “nobody tells you nothin” you can bet it’s just the tip of the iceberg. 

Carol S. Ritter, Motivational Speaker 
Results Only Business Coach & Featured Writer
Watch for my new website launch coming soon.

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. 610-442-4545  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

2013 Lehigh Valley Energy & Environment Conference & Expo

On Friday, October 11, 2013, the Greater Lehigh Valley Chamber of Commerce will host “Stop Spending …Start Saving!” - The Lehigh Valley Energy and Environment Conference and Expo on Friday, October 11th at the DeSales University Center (2755 Station Ave Center Valley, PA 18034).  Registration begins at 7:30 a.m. and the Conference and Expo will take place from 8:30 am until 3:00 pm.

Multiple learning sessions led by experts in the field will take place throughout the day, and the keynote presentation will be given by Kathleen McGinty, former Secretary of Pennsylvania Department of Environmental Protection. The 2013 Lehigh Valley Environmental Innovations Awards will be presented to two businesses, one large business and one small business, which exemplify best green practices here in the Valley.

Visit and learn from our exhibitors, featuring consultants and companies showcasing their latest environmental and money saving products and services.

Pricing Information: $49 for Chamber Members, $99 for Future Members

Questions: Contact or 484-547-5441

Thursday, October 3, 2013

We're Hiring! Community Development Assistant in Allentown

General Description
This full-time position reports directly to the Vice President of Allentown Initiatives and provides administrative and clerical support to the Allentown Chamber and the Hamilton District Main Street Program. 

Essential Duties and Responsibilities:
·        Provides staff support to the Vice President of Allentown Initiatives and the Hamilton District Main Street Manager, including attending meetings, executing correspondence, answering phones and any other duties as required. 
·        Attends and supports the Vice President in monthly board meetings, luncheon and breakfast meetings; maintains all member records and implementation of Allentown Chamber related events. 
·        Attends and supports the Hamilton District Main Street Manager on monthly board and committee meetings. 
·        Updates all Allentown social media networking sites on a regular basis, including maintaining the Allentown Chamber and Hamilton District websites.
·        Composes and sends mass emails as needed to promote regional events.
·        Supports and assists the Vice President and Main Street Manager in all programs and special events pertaining to Allentown.
·        Composes and disseminates monthly committee, board and event meeting notices and minutes; and works with Vice President and Manager on routine correspondence including letters and reports.
·        Seeks active membership participation for the Allentown Chamber.
·        Registers participants for Allentown Chamber events through the Chamber database, Weblink.
·        Represents the Chamber and HDMSP to various organizations during community and professional after-hour functions and events.
·        Assists in general office activities including answering telephones, researching and disseminating information to callers and visitors and following up with appropriate colleagues.
·        Acts as a staff support with other staff members outside the Allentown office, assisting them as needed on programs and projects where additional staff is needed.
·        Other duties and responsibilities as assigned by the Vice President of Allentown Initiatives and the Hamilton District Main Street Manager.

Physical/work environment:  Employee will be required to sit for extended periods; bend, stand, and sit frequently; and be able to visually review correspondence. Lifting required, typically less than 25 lbs.

 Minimum qualifications:
v  Minimum Associates Degree with 2-3 years of office experience preferred.
v  Expertise and critical knowledge of social media sites, such as, Facebook, Twitter, LinkedIn, and YouTube required.
v  Excellent computer skills required.
v  Excellent organizational and communication skills required.
v  Leadership and flexibility in a changing environment required.

Salary Range$28,000 - $32,000 annually, plus healthcare benefits.