Monday, November 3, 2014

From Constellation: Why the Most Valuable Customer Feedback Isn’t What You Want to Hear

Check out this great article from Constellation about identifying unhappy customers and listening to their feedback.

"ow do you find success? Focus on identifying your unhappy customers because they hold the key to your success. Understanding their issues and turning their experience around will build trust and loyalty."

You can find the full article HERE

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