Tuesday, November 25, 2014

EBC is Hiring!

Part Time: Retail Associate
Express Business Center is looking for an associate to work on the retail side of its operations related to Pack, Ship, Copy, Notary and Signs.
Experience in this type of business environment is a plus
Strong computer skills preferred with excellent customer service relations
We are looking for a reliable and flexible person with a long term commitment
Retail store hours are Monday – Friday 8am to 6pmSaturday 9-3
               Part-time schedule: during business hours approx 20 hours per week
Please email your resume to andrea@ebclv.com

Wednesday, November 19, 2014

Member News: Bohler Engineering

Bohler Engineering has announced the opening of its newest office in Manhattan, NY.  Located directly across from Penn Station, the new office will strengthen the firm’s New York City Permitting Division. This move provides an opportunity for Bohler to expand its permitting services and better serve the firm’s existing clients within the City.

Joseph Deal, PE, Principal of Bohler’s New York Metro operations, and Tom Tabone, Director of Permitting, will lead the new office.  Having worked in the five boroughs for over three decades, Tabone’s team will continue to work closely with all New York City regulatory agencies and departments to expedite the process of securing approvals and permits.

In addition to news of the new office location, Bohler announced that its Permitting Division has expanded its building code and fire department consulting services.  Additional licensed and professional experts have joined their team, enabling Bohler to provide enhanced building code, zoning and drawing reviews. “New York City is unlike any other place in the world and development here is no exception,” said Tabone.  “The accessibility of a Manhattan location coupled with our bolstered menu of services will allow our team to provide full service permitting solutions in the heart of the City.”

On opening an office in the East Coast’s largest city, Deal said, “Our team has worked in the five boroughs for years and we’ve built a solid foundation here.  A local presence with expanded permitting and civil engineering consulting services will enable our team to meet the growing demands of our clients.”


Tuesday, November 18, 2014

Member News: Butz Family of Companies

Butz Family of Companies earns spot on ENR’s Top Contractors in General Building list

Allentown, PA, November 17, 2014 . . . The Butz Family of Companies, consisting of Alexander Building Construction Co., Alvin H. Butz, Inc., and Shoemaker Construction Co., earned a spot on Engineering News-Record’s (ENR) 2014 Top 400 Sourcebook list of the Top Contractors in General Building for their work on sports-related construction projects.  They placed sixth on the list.

The construction management entity also ranked #209 on ENR’s list of the Top 400 Contractors and #84 on the Top 100 Construction Management-at-Risk Firms in 2014.

“In addition to our expertise in the education, healthcare, parking garages and corporate office markets, this ranking demonstrates we can effectively translate construction management experience and knowledge across a multitude of fields including the sports industry,” says Greg L. Butz, President and CEO of the Butz Family of Companies. 

ENR uses construction revenue from the previous year as its primary grading criteria, making this list a showcase of only the best and most sought-after construction management firms.  The Butz Family of Companies earned their spot on this list primarily due to their work on the new PPL Center in Allentown, PA and PNC Field in Moosic, PA.

The Butz family has a long, successful tradition of building in the Lehigh Valley that dates back to the mid-1800s.  Alvin H. Butz, Inc. has been continuously owned and operated in the Lehigh Valley by the Butz family, with the 6th generation in line to preserve the tradition and reputation of the organization.  Butz pioneered the Construction Management concept in the Lehigh Valley in 1973. 

In 2003, two new construction management companies, Alexander Building Construction Co. and Shoemaker Construction Co., were formed and together as The Butz Family of Companies, they provide construction management services in Pennsylvania, New Jersey, New York, Delaware and Maryland. 


ABOUT THE BUTZ FAMILY OF COMPANIES:  The Butz Family of Companies, consisting of Alexander Building Construction Co., Alvin H. Butz, Inc. and Shoemaker Construction Co., provides exceptional, comprehensive construction management and design/build services, led by a strong commitment to complete customer satisfaction with special attention to safety, quality and value.  The firm possesses significant experience in the construction of healthcare facilities, colleges/universities, corporate office buildings, manufacturing facilities, sports and entertainment venues, government buildings, K-12 schools and retail buildings serving Pennsylvania, New Jersey and northern Delaware.

Sunday, November 16, 2014

Guest Blog: Klunk & Millan

A Different Perspective on Data: Implications on Marketing

Laura Kaufmann
Marketing Data Analyst
Klunk & Millan Advertising

Geographic Information Systems (GIS) technology allows businesses to engage with data on a map in order to conduct more thorough analyses to better understand customer profiles, competitors, and existing and/or potential markets. These insights ultimately aid in identifying responsive consumer segments and determining the most cost- effective marketing plan. 

How It Works
GIS allows users to operate at any scale, from single neighborhoods to the entire globe, making it a useful analysis tool for any sized business. GIS can reveal more thorough and nuanced business trends than a dashboard full of one or two variable charts and graphs.

Over the last 20 years, businesses and industries have seen an exponential growth in digital resources, including the storage and transmission of large data sets. Even moderately sized businesses can afford to implement off-the-shelf customer relationship management (CRM) software, which documents not just sales but customer details and contact records as well. All CRMs frequently record geographic information, including IP locations, customer addresses, or address parts (e.g., zip codes). 

A company’s CRM system is the first and most valuable data repository, but it is not the only one available. Many government agencies and international organizations publish open-source data, which is freely available to any organization. A national census can provide essential information regarding demographic patterns, while World Bank data can speak to the distribution of wealth across a region. If the necessary data sets aren’t freely available, there are many research and aggregation firms that can pull data for a nominal fee. 

It is possible to combine the data sources, both open-source and client-owned, to identify the most responsive consumer segments—who they are, where they live, what they are looking for, and how businesses can best connect with them. These insights are then applied across all marketing tactics.

Customer-Focused Communications: Whether crafting a feature article or designing a billboard, understanding key demographics, including gender proportions or ethnic distributions, grab the attention of target audiences who are more likely to make purchases or engage positively with your services.

Media: By understanding where your audiences live, work, and travel, you can intelligently select the best media placements for each unique client we serve. 

Web: A company’s website is an essential tool for corporate branding, thought leadership, and customer service. Leverage every available resource to ensure that each site functions at peak performance. Customer insights and internal diagnostics provide valuable insight to make navigational recommendations that result in best-in-class user experience.

To learn more on how GIS can benefit your business, register for a free 1-hour webinar here

Wednesday, November 5, 2014

PHONE CALL ALERT: Copier Toner Scam

Several customers in and around the Lehigh Valley have reported receiving suspicious phone calls recently. Area businesses are being told that toner cost for their office equipment is expected to skyrocket. Callers then inform the representative on the phone that they can provide a large quantity of toner at a reduced price, but only if they agree to buy immediately. This is a high-pressure sale tactic and the caller makes it appear as though they are a current office equipment or supply provider. They often know which equipment manufacturer and models are located in an office based on prior phone calls.

The reality here is that the "bargain" toner offered in this scam is typically several times more expensive than retail price. In addition, many local businesses have service agreements in place that include toner for their office equipment. Unfortunately, once the local phone representative agrees to receive an order, there seem to be few opportunities to avoid the hefty bill.
The best approach to prevent becoming a victim of this toner scam is to make sure that all representatives answering the phone at your business are prepared for a call of this type. If an all-inclusive service contract is in place, then they should understand that the organization does not pay for toner. At the very least, have them transfer calls of this nature to the person in your organization responsible for purchasing/procurement, as they will be most knowledgeable about acquisition. If an order is accidentally agreed to, then be sure to make note of shipper information and refuse the package at delivery. From what we understand, it can be very difficult to arrange a return - and avoid the associated invoice - once a package has been accepted.
Should you receive a questionable phone call, there is a simple way to verify that the caller is affiliated with your current service provider. Simply tell the caller that you have the phone number of your local provider on your machine, on your phone list, etc. and that you will give them a call back. In our experience, this tactic elicits a quick disconnect.
It is unfortunate that we have to write about a topic like this, but we want local businesses to be aware and to be prepared. We always encourage our customers to contact us if they have any questions about their office equipment as well as the associated supplies and service. As Mom always said, "Better to be safe, than sorry."

ISP Office Solutions

Tuesday, November 4, 2014

Member News: Promotions Announced at L.R. Costanzo Co., Inc

               In keeping with the company’s commitment to continue building the finest construction-services company while fostering long-term, solid relationships with both clients and team members, Vice President of Operations Matthew D. Michalek proudly announces the following promotions and new hires. 

Louis E. Costanzo, Clarks Summit, has been promoted to President.  As a fourth generation Costanzo, Louis E. symbolizes the passion and knowledge of L.R. Costanzo’s traditional core values set forth by his predecessors. 

Louis E. holds a Master of Business Administration from Cornell University’s S.C. Johnson Graduate School of Management, Ithaca, New York and a Bachelor of Science degree in Civil Engineering from Syracuse University, Syracuse, New York. He currently sits as Vice Chairman of the Lackawanna County Redevelopment Authority and board member of the Lackawanna Industrial Fund Enterprise (LIFE).  He is a past board member of the Scranton Lackawanna Industrial Building Company (SLIBCO), United Way of Lackawanna County, and the Lackawanna County Work Force Investment Board. He is also a past founding member of Marley’s Mission.

Having grown up in his great-grandfather’s company, Louis worked summers throughout his high school and college years.  He has worked in virtually every area of the firm, most recently serving as its Vice President.  Louis’ vision for the future is to continue to grow L.R. Costanzo’s existing relationships with local and regional clients, cultivate new affiliations, and steadily expand its newer operations in New Jersey and the Lehigh Valley.  

Nicholas Costanzo, Clarks Summit, has been named Vice President.  A fourth generation Costanzo, Nicholas has been involved in the family business since he was a young man.  He most recently served as an Estimator.  Nicholas’ strong business background and dedicated work ethic found within the Costanzo family has equipped him well for this new position. 

Nicholas holds a Bachelor of Arts degree in International Languages/Business and Philosophy from the University of Scranton, Scranton, PA and is pursuing his Master of Business degree. He has spent time studying abroad in Florence, Italy and Guadalajara, Mexico.  Currently, Nicholas serves on the United Way Allocations committee and is a graduate of Scranton Chamber of Commerce program, Leadership Lackawanna.

Monday, November 3, 2014

From Constellation: Why the Most Valuable Customer Feedback Isn’t What You Want to Hear

Check out this great article from Constellation about identifying unhappy customers and listening to their feedback.

"ow do you find success? Focus on identifying your unhappy customers because they hold the key to your success. Understanding their issues and turning their experience around will build trust and loyalty."

You can find the full article HERE

Business Matters 10/3

Be sure to tune in tonight to Business Matters on WFMZ at 7:30! 

Tonight's episode: "Your high school, your challenges!"

This program will feature four guests, weighing in on tough questions!

Charlie Thiel, Allentown School BoardRich Sniscak, Parkland SuperintendentJoanne Barnett, PA Virtual Charter SchoolJoanne Egan Bauer, Retired Bethlehem Teacher

Tweet along with us using #BusinessMattersTV and share your thoughts!